Paulina and her partner Lewis run Property Hub Ventures, a small short-term-rental operation managing eight US properties remotely from Canada. Local contractors handle the on-the-ground work in each market; Paulina and Lewis run marketing, booking, and revenue management themselves.
Today Paulina owns the revenue side personally, sanity-checking the numbers with AI. As the book grows it has become too much: more properties means more fires to put out, more homeowners to report to, and less time to give revenue management the attention it needs. She is starting to second-guess whether she is leaving money on the table, and she wants a team she trusts to own the revenue side so she can focus on growing. She is adding another property in October and hiring a VA.
She found Pacer through the STR Secrets community and peers already working with us. She is capable and hands-on, so she will want to understand the reasoning behind moves, not just watch them happen. Read her as a partner to teach, not a client to manage in the dark.
| Footprint | Units | PMS | Pricing | Notes |
|---|---|---|---|---|
| WA, CO, FL, VA, NJ, GA (spread) | 8 | Hospitable | PriceLabs | Per-market split TBD; +1 in October |
One property is a multi-listing: a studio, the full house, and both combined. Treat those as a managed group, with the combined listing priced sensibly against the sum of its parts, the way you would any lock-off.
This is not a distressed portfolio. It is a capacity and consistency gap. As the sole rev manager doing it by hand across eight units in six states, the levers beyond base price (promotions, minimum stays, length-of-stay pricing, fee-to-rent ratios) are not being run systematically, and owner-facing reporting gets thinner as the owner count climbs. Nothing surfaced as an emergency. The win is the holistic yield work and a full listing pass that are genuinely hard to do well DIY at this spread.
PMS: Hospitable. Pricing: PriceLabs. Reporting: Key Data is included free with Pacer once onboarded. Channels: confirm the active set on the kickoff.
Access blocks week 1. Hospitable and PriceLabs access are not granted yet. PriceLabs runs through the expert program; get both confirmed on the kickoff before baseline work starts. There is a short doc on the Pacer site that walks the operator through granting PriceLabs access if she needs it.
She came to us through the STR Secrets community, and that peer trust is both why she is here and how she will judge the relationship. Early, visible wins travel back into that community.
Owner comms. We never contact her homeowners directly. Our job is to arm Paulina with the data and talking points so she leads those conversations.